Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@softtechcn.com
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@softtechcn.com
Order Cancellation
If your order has not yet been processed or shipped, you may cancel it by contacting us immediately at support@softtechcn.com
Damaged on Arrival
If your product arrives damaged, please contact us within 30 days of delivery with photos of the damaged item and packaging.
Faulty Manufacturing or Broken After Use
If your product has a manufacturing defect or malfunctions under normal usage within the warranty period, we will offer a replacement. Our warranty period varies by product; please check the specific product page for details.
Change of Mind
If you decide you no longer want the product, you may return it within 30 days of receipt, provided it is unused, in its original packaging, and in resalable condition. Return shipping costs will be the customer's responsibility.
Wrong Product Received
If you received an incorrect item, please notify us within 30 days, and we will arrange for a replacement at no extra cost.
Exchange Requests
If you wish to exchange an item for a different model or variant, please ensure it is in its original condition and contact us within 30 days of receipt.
Return Process
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Contact Us – Email our support team at support@softtechcn.com with your order number and reason for return.
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Approval & Instructions – Once your return request is approved, we will provide return instructions, including the return shipping address.
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Return the Product – Pack the item securely and ship it back to us. We recommend using a trackable shipping method.
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Exchange – Once we receive and inspect the returned item, we will send a replacement as applicable.
Warranty Coverage
We stand by the quality of our products. Our warranty covers manufacturing defects but does not include damage from misuse, unauthorized modifications, or accidental damage. Please check the product description for specific warranty periods.
Contact Us:
Business Address: F-2A/786, Mandawali Main Road, East Delhi, Delhi - 110092, India
Email: support@softtechcn.com
Phone: +91 9873495972
Business Hours: Monday - Friday: 09:00 AM - 7:00 PM
Order Cut-off Time: 9:00 PM